Data Protection
99group

Interpretation and Scope of This Policy

This Privacy Policy is a binding agreement between you as the user and 99group as the platform operator. It applies to all information you provide when registering an account, using our services, contacting customer support, or interacting with the 99group website through any device.

In the context of this Privacy Policy, "personal data" refers to any information that can identify you directly or indirectly — including your full name, identity card number (MyKad), mobile phone number, email address, financial information and account activity records.

By registering and using the 99group platform, you confirm that you have read, understood and fully agree to this Privacy Policy. If you do not agree with any part of this policy, please stop using our services.

Information We Collect

99group collects two main categories of information:

A. Information You Provide Directly

• Full name as stated in your official identity document
• Identity card number (MyKad) or passport for identity verification purposes
• Email address and mobile phone number for communication and account security
• Payment method information you choose — whether an e-wallet, FPX bank account or cryptocurrency wallet
• Deposit and withdrawal transaction history
• Any information you share when contacting 99group customer support

B. Information Collected Automatically

• IP address and information about the device you use
• Browsing data and in-platform activity including game records
• Cookies and similar tracking technologies to improve the user experience
• System access logs for security and fraud prevention purposes

How We Use Your Information

The information we collect is used solely for the following purposes:

• Identity and account verification — ensuring players are aged 21 and above and preventing duplicate registrations or identity fraud
• Financial transaction processing — facilitating deposits and withdrawals through supported payment methods securely
• Service delivery — ensuring you can access all games, bonuses and features on the 99group platform
• Customer support — enabling our 24/7 support team to assist you effectively in Malay and English
• Security and fraud prevention — detecting and blocking suspicious activity that could compromise your account
• Legal compliance — meeting international licensing obligations and relevant reporting requirements
• Platform improvement — analysing aggregated usage patterns to improve the player experience

Data Sharing and Disclosure

99group does not sell, rent or trade your personal information to any third party for marketing purposes. However, in limited circumstances, we may share your information with:

• Payment service providers — payment gateway providers that securely process your deposit and withdrawal transactions
• Technology service providers — companies that help operate our platform infrastructure, data storage and cybersecurity
• Regulatory bodies and law enforcement — when required by law or a valid court order
• Auditors and professional advisers — who are bound by strict confidentiality obligations

All third parties we work with are required to comply with data protection standards equivalent to those of 99group and are not permitted to use your information for any purpose other than those stated.

Data Storage and Retention Period

Your personal information is stored on servers protected by robust physical and digital security controls. Data is stored in encrypted format and can only be accessed by authorised personnel.

We retain your personal data for as long as your account is active or as long as necessary to provide services to you. After account closure, we may retain certain records for the period required by applicable legal and regulatory obligations.

Data that is no longer required will be securely deleted or anonymised in accordance with established data disposal procedures.

Cookies and Tracking Technologies

The 99group website uses cookies and similar technologies to improve your browsing experience. Cookies allow us to remember your preferences, maintain your login session securely and understand how players interact with our platform.

There are three types of cookies we use:

• Essential Cookies — required for core platform functions such as session security and account authentication. These cookies cannot be disabled.
• Functional Cookies — store your preferences such as language and display settings to provide a more comfortable experience.
• Analytics Cookies — collect usage data in aggregated, anonymous form to help us understand how to improve our services.

You can manage cookie settings through your web browser at any time. Please note that disabling essential cookies may affect platform functionality.

Data Security and Protection Measures

99group invests in comprehensive security infrastructure to protect your data from unauthorised access, loss, misuse or accidental disclosure.

The security measures we practise include:

• SSL 256-bit encryption for all communication between your browser and our servers
• Data encryption at rest for all stored personal and financial information
• Two-factor authentication (2FA) for administrative access to our systems
• Continuous security monitoring and intrusion detection systems
• Penetration testing carried out periodically by independent parties
• Mandatory data protection training for all 99group staff

International Data Transfers

As a gambling platform operating under international licensing, some of your information may be processed or stored outside Malaysia. In such cases, 99group ensures that any data transfer is carried out in accordance with appropriate data protection standards.

We only transfer data to countries or jurisdictions that provide an adequate level of data protection, or by using approved transfer mechanisms such as contractual agreements that meet international standards.

Changes to the Privacy Policy

99group reserves the right to update or amend this Privacy Policy at any time. Any material changes will be communicated to players via a notice on the website or through the registered email address.

Continued use of the 99group platform after notification of such changes will be considered as your acceptance of the updated Privacy Policy. We encourage you to review this page from time to time to stay informed of how we protect your information.

Contact Us About Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, please contact our data protection team:

• Email: [email protected]
• Live Chat: Available 24/7 at the bottom corner of this website in Malay and English

We aim to respond to all privacy-related enquiries promptly. For requests regarding your data rights, please include your account number and a clear description of your request.