1. Acceptance of Terms
These Terms and Conditions ("Terms") govern your access to and use of the 99group online gambling platform, including all content, services and functions available through this website. This document should be read together with the 99group Privacy Policy and Responsible Gambling Policy, all of which form part of the overall agreement between the user and the platform.
Continued use of the 99group platform following any changes to these Terms will be considered acceptance of those changes. If you do not agree with any part of these Terms, you are required to stop using the platform immediately.
2. Account Eligibility and Registration
2.1 Age Limit
The 99group platform is restricted to individuals who have reached the age of 21. Registration and use of the platform by individuals under age is strictly prohibited. 99group reserves the right to request proof of age at any time, and accounts that cannot verify age eligibility will be suspended or closed.
2.2 Registration Procedure
Each user is only permitted to register one account. All information submitted during registration must be accurate, complete and current. Registration with false information, including name, identity card number (MyKad), mobile number or invalid email, may result in account closure and forfeiture of any existing balance.
2.3 Identity Verification
To meet compliance and security requirements, 99group may request users to provide identification documents, proof of address or other additional information at any stage. Failure to provide the required documents within the specified time frame may result in a temporary restriction or permanent closure of the account.
3. User Responsibilities
Users agree not to engage in any activity that could compromise the integrity of the platform or other users. The main responsibilities of users include the following:
- Keeping your account password and login details confidential
- Notifying 99group immediately if unauthorised access to your account occurs
- Ensuring account information is always kept up to date and accurate
- Taking full responsibility for all activity carried out through your account
- Complying with all applicable laws and regulations in the user's location
- Not sharing your account or allowing third parties to access your account
Users also agree not to attempt to attack, infect or manipulate the platform system using any malicious software, automated scripts or unauthorised technical methods. Any such attempt will be reported to the relevant authorities.
4. Deposits, Withdrawals and Payments
4.1 Payment Methods
99group supports a range of secure and convenient payment methods for Malaysian users, including Touch 'n Go eWallet, DuitNow, online banking via FPX, Boost, ShopeePay and cryptocurrencies such as USDT, BTC and ETH.
4.2 Deposit and Withdrawal Limits
The minimum deposit is RM50 per transaction for all payment methods. The minimum withdrawal is RM100 per transaction. No maximum limit is specified, however large withdrawal requests may require additional verification.
4.3 Processing Time
Withdrawals are usually processed within 15 minutes to 2 hours. This period may vary depending on current system load, verification requirements, or external factors beyond the control of 99group. Deposits are credited to the account in a shorter time.
4.4 Accuracy of Payment Details
Users are fully responsible for ensuring that all payment details submitted are accurate and valid. 99group is not responsible for any loss resulting from incorrect information entered by users. Funds sent to the wrong account due to user error cannot be returned.
5. Bonuses and Promotions
5.1 Welcome Bonus
99group offers a welcome bonus of 120% on the first deposit, up to a maximum of RM500. For example, a deposit of RM100 will yield a bonus of RM120, bringing the total balance to RM220, with a wagering requirement of RM120 × 10 = RM1,200 to be met. For a deposit of RM1,000, the bonus received is RM500, bringing the balance to RM1,500, with a wagering requirement of RM500 × 10 = RM5,000.
5.2 Bonus Wagering Requirements
All bonuses are subject to wagering requirements. Bonuses must be wagered 10 times the bonus amount received before any winnings from that bonus can be withdrawn. Wagering requirements must be met within the specified time frame.
5.3 General Promotion Terms
- Each promotion is only eligible for one account per user
- Bonuses cannot be transferred between accounts
- 99group reserves the right to modify or cancel promotions without prior notice
- Bonus abuse, including low-risk betting to meet wagering requirements, may result in the bonus and related winnings being voided
- Any disputes relating to bonuses will be resolved at the discretion of 99group, and the decision is final
6. Game Rules
All games offered on the 99group platform are run using certified random number generators (RNG), or broadcast live with real dealers for live casino games. The outcome of each game is final and cannot be disputed once settled by the system.
Specific rules for each game — including slots, baccarat, blackjack, roulette, sic bo, Dragon Tiger and others — are explained within each game's interface. Users are responsible for understanding the rules before playing. 99group is not responsible for losses resulting from users not understanding the game rules.
If a technical disruption or disconnection occurs during an active game, 99group will attempt to settle the bet based on available data. In cases where settlement cannot be completed, the bet will be voided and the staked amount will be returned to the user's account.
7. Account Closure and Restrictions
99group reserves the right to suspend or close a user's account immediately, without prior notice, in the following circumstances:
- Violation of any part of these Terms and Conditions
- Fraud, money laundering, or other illegal activities
- Holding multiple accounts
- Abuse of bonuses or promotions
- Use of automated software or system manipulation methods
- Failure to submit requested verification documents
- Instructions from relevant authorities or regulatory bodies
Users may also request self-exclusion for any reason by contacting 99group customer service. In matters of responsible gambling, 99group supports self-exclusion requests and will process them promptly.
8. Limitation of Liability
To the extent permitted by applicable law, 99group is not liable for any indirect, incidental, consequential, or punitive losses arising from or related to the use of this platform.
This platform is provided on an "as is" basis and 99group makes no warranties, express or implied, regarding the suitability of this platform for any particular purpose. Users acknowledge that gambling involves financial risk and are solely responsible for their own gambling decisions.
99group is not responsible for any disruptions, technical failures, or errors that occur outside the platform's control, including internet service outages, third-party server failures, or extraordinary events.
9. Responsible Gambling
99group is committed to responsible gambling practices. This platform is for entertainment purposes only and should not be treated as a source of income or a way out of financial difficulties. If you feel that gambling is starting to affect your life negatively, please seek help.
Responsible gambling tools available on this platform include self-exclusion, deposit limits, and session time limits. Users may contact customer service 24/7 for more information about these tools or to request self-exclusion. For additional information and resources on responsible gambling, please visit our Responsible Gambling page.
10. Changes to Terms
99group reserves the right to modify these Terms and Conditions at any time. Changes will take effect immediately upon publication on this website. Users are advised to check this page periodically. Notice of significant changes may be sent by email or displayed within the user's account.
Continued use of the platform after changes are published constitutes your acceptance of the updated Terms. If you do not agree with the changes, you should stop using the platform and may request account closure.
11. Contact Us
If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the 99group customer service team via live chat available on this website or by email at:
Our customer service operates 24/7 in Malay and English to assist you with any inquiries.